Current Webinars Available:

Dog Behavior Basics

Must have information for all pet care staff to keep themselves safe and recognize stress signals for healthier and happier dogs in your center.

Presented by: Robin Bennett

5 Procedures and Policies to Ensure Outstanding Pet Care

Having procedures in place ensures everyone is saying and doing everything the same. These five procedures will help you better communicate with your clients and every pet will receive the same great care each and every stay:

• Pre-entry exams
• Consumption and Elimination Charts
• Sick animal action plan
• 5 point pet wellness check
• Lodging report cards

Presented by: Gretchen Meienburg

How Accepting Credit Cards Should MAKE you Money, Not Cost you Money

When customers pay with credit cards, they typically make bigger purchases. Therefore, since a major percentage of your business should be paid by credit cards; this is an important area to pay attention to. This valuable webinar will make sure you are accepting cards effectively and profitably. In addition, it will explain changes in compliance and much more.

Presented by: NPC (National Processing Company)

Protecting your Business by Processing Payroll Properly

Growing your profits in the pet care service industry means growing your staff. As an employer, you have specific payroll responsibilities required by federal, state or local government agencies. Some of these responsibilities include, but are not limited to:

• Withholding amounts from your employees' compensation to cover income tax, social security, Medicare, and other payments
• Compliance with Human Resources Regulations
• Reporting and depositing payroll taxes to the appropriate agency in an accurate and timely manner

These and other complex payroll tax requirements may seem intimidating but by learning a few simple concepts, you will be able to understand your payroll responsibilities. This seminar is designed to help familiarize you with the basic concepts of payroll management.

Presented by: ADP Small Business Services

7 Ways Your Website Could Be LOSING You Money and How it Can MAKE you Money!

"How do I get more business from my website?" is the #1 question Brian Kraff hears from pet care professionals, including PCSA members. More and more consumers are turning to the Internet to research qualified pet care experts. But they are not choosing a pet-pro. They're choosing a website! Brian and Griffin will explain in plain-English the basics of Website Marketing, and simple, profitable tips for designing a website to increase sales. Many pet care experts do not realize they are breaking some of the cardinal rules of Web design. Find out if you are one of those professionals.

Learning Objectives:

• Why your website is just as important as a phone line and business cards
• How a small Website investment can turn into $50,000 in new sales
• Why clicks don't matter but phone calls do
• And many other secrets you don't want to miss!

Presented by: Market Hardware

For information on webinars contact Carrie Johnson at 800-218-9123.

Click here to purchase pre-recorded webinar sessions.